New, unopened, unassembled, or unused items can be returned within 30 days of purchase for a full refund. Items must be returned to the seller you purchased from and can be returned either in-store or by shipment. Items must be in their original condition to be eligible for a refund. All items refunded will be returned on the original method of payment when placing the order. The refund will include the total value of the item plus applicable sales taxes charged. Shipping costs will not be refunded unless the item was damaged, defective, or incorrect. It is up to the seller you purchased from to initiate the return. Please maintain your order confirmation number and receipt as this is required to initiate a return.
Bicycles can be returned at time of pick-up only. After leaving the store with your assembled bicycle the sale is final.
For Ship-to-Store returns and exchanges a $35.00 restocking fee for large items requiring assembly and a $10.00 restocking fee for smaller items such as accessories is applied to cover the shipment of the order back to the manufacturer. You can only exchange for items of equal or greater value. In the event the item is exchanged or a restocking fee is applied, you must pay the retailer the difference directly.
If you decide to ship back to the seller you are responsible for shipping fees to return the item(s). For your own protection, we recommend you use a shipping method that can be tracked and insured. Our company or the seller you purchased from is not responsible for any lost items in transit.
Please contact firstname.lastname@example.org if there are any disputes.