Return Policy

 

NEED TO RETURN SOMETHING? NO SWEAT!

 

SE Bike Returns for Ship-to-Store Orders

We hope you will love the new bike that you have chosen. When you pick it up from the bike shop, we encourage you to look over the bike and, if possible, take it for a test ride to ensure it is exactly the bike you want. If you are hesitant about the bike or the bike is not to your expectation, do not leave the shop with the bike and immediately have a conversation with the shop about a return or exchange for a product that better suits your needs. Once you leave the store with your bike all sales are final! Each bike shop has its own return policy and it is at the bike shop's discretion if they will accept a return after the bike has left the store and been ridden. Bike refunds for Locally orders will be applied to the original payment method used in the transaction, less shipping cost & $35 restocking fee.

Direct Shipment Return Policy

You received your bike or parts but for some reason you need to return it. No sweat, we’ve got your back. Orders placed for direct shipment from SEBIKES.com to your residence are eligible for return and a refund within 30 days of purchase. We will issue you a return label and the shipping charges will be deducted from your refund: $65 for bikes, $9 for soft goods, parts, and accessories. 

All Item(s) must be in new, unassembled, unused condition and with all original packaging, hangtags, and parts. Once your returned item is received, SE will review the product and issue refunds accordingly. If the item you returned is not in new, unused condition with all original packaging, hangtags, and parts, the item being returned is considered used. SE will contact you and has the option to ship the product back to you or adjust your refund amount based on the condition of the item being returned. 

SE does not accept used items for returns unless there is a warranty issue.

SE does not offer exchanges.    

To return an item:

  1. Please email customerservice@sebikes.com for a Return Ticket Number.
  2. Once we receive your return request, we’ll generate a return label and email it to you. You will need to print out the return label and adhere it to the package you are returning.
  3. After you adhere your return label to your package, drop the shipment at the closest FedEx hub/agent near you.
  4. Once your return has been received by SE Bikes, we will review the return and issue a credit to the original payment method you used, less return shipping cost ($65 for bikes, $9 for soft goods, parts, and accessories). Credits typically appear on your account 7-14 days after SE receives the return.

 

PLEASE NOTE: This return policy applies to direct shipments from SEBIKES.com. Items returned MUST be returned unused in new condition with all manufacturer’s packaging included. Please package your returns carefully, as we will not accept returns that show signs of assembly, use, or damage.

Warranty Issues

If you believe your SE product has a warranty issue, please contact us by using the contact form on SEBIKES.com, or by sending an email to customerservice@sebikes.com. Full terms and conditions are available on our website.